Privacy Policy

Scope and who we are

Morada Group LLC (“Morada Group,” “we,” “us,” or “our”) provides furnished-accommodation and property-management services in Central Texas. This policy describes our processing of personal information through our website, direct-booking experience, contact forms, guest communications, and related services.

If you reserve through Airbnb, Vrbo, Booking.com, or another third-party platform, that company separately controls the information you provide to it. Its privacy policy applies to its processing. Morada Group’s policy applies to information we receive from that platform and use to manage your inquiry, reservation, or stay.

Information we collect

Contact and identity information

We may collect your name, email address, telephone number, mailing or billing address, company name, and other identifiers you provide. For some reservations, we may request age confirmation, government-issued identification, or identity-verification information when disclosed as part of the booking process.

Reservation and stay information

We may collect travel dates, selected property, number and names of guests, pet information, special requests, accessibility needs you choose to share, check-in or access information, reservation history, and communications about your stay.

Payment and transaction information

Payment-card information for direct bookings is submitted to Stripe or our booking technology providers. Morada Group does not directly store your full card number. We may receive limited payment and transaction details, such as billing contact information, payment status, card type, expiration date, last four digits, refunds, and charge or dispute records.

Communications and support information

We collect the content of inquiries, contact-form submissions, emails, reviews, requests, complaints, and other communications you send to us, along with information needed to respond.

Device, usage, and cookie information

When you use the website, we and our technology providers may automatically collect IP address, device and browser type, approximate location derived from IP address, referring page, pages viewed, interaction information, date and time, campaign or referral parameters, cookie identifiers, and similar technical data.

Sources of information

We collect personal information from:

• you, when you browse the website, submit a form, contact us, or make or manage a reservation;
• a company, travel coordinator, family member, or other person arranging an approved stay for you;
• booking and travel platforms, such as Airbnb, Vrbo, and Booking.com;
• our website, booking, payment, analytics, communications, and fraud-prevention providers; and
• property owners, service vendors, or public sources when reasonably needed to operate a stay, address a concern, or comply with law.

How we use information

We use personal information to:

• provide, confirm, process, modify, and support reservations;
• coordinate check-in, property access, housekeeping, maintenance, and guest support;
• process payments, deposits, refunds, accounting records, and charge inquiries;
• respond to questions, requests, reviews, complaints, and emergencies;
• operate, secure, troubleshoot, measure, and improve our website and services;
• prevent fraud, misuse, property damage, safety incidents, and violations of our terms;
• comply with tax, accounting, insurance, legal, and regulatory obligations;
• establish, exercise, or defend legal claims; and
• send promotional email only when you have opted in or when otherwise permitted by applicable law.

Operational messages about an inquiry, reservation, payment, check-in, stay, safety issue, or support request are not promotional messages. We may send those messages by the contact method reasonably connected with the service you requested.

How we disclose information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Website and booking providers, including Duda and Hostaway, which help host the website and manage direct reservations.
• Payment providers, including Stripe, which process payments and help prevent fraud.
• Analytics, consent, and security providers, including Google Analytics, Google reCAPTCHA, and Termly, which help us understand site use, record cookie choices, protect forms, and reduce abuse.
• Property-operation providers, such as property owners, cleaners, maintenance professionals, inspectors, access-control providers, and other vendors supporting a property or stay.
• Communications and business providers, such as email, customer-support, storage, accounting, insurance, and professional-advisory providers.
• Booking platforms, when a reservation is made or managed through a third-party platform.
• Authorities and other parties, when required by law or reasonably necessary to protect rights, safety, property, guests, neighbors, or the public.
• A successor organization, in connection with a proposed or completed merger, sale, financing, reorganization, or transfer of all or part of our business, subject to applicable law.

We do not sell personal information for money. Depending on the jurisdiction, some disclosures involving analytics cookies or online identifiers can be defined as a “sale,” “sharing,” or targeted advertising even when no money changes hands. We do not currently use this website to serve behaviorally targeted advertisements. You may contact us about an applicable opt-out right using the information below.

Cookies, analytics, and form security

Our website and service providers use cookies and similar technologies to keep the site functioning, remember preferences or referral information, protect forms, measure traffic, and understand how visitors use the site. Termly helps present and record cookie-consent choices.

We use Google Analytics to collect aggregated and device-level information about website use. Google reCAPTCHA may analyze device and interaction information to distinguish people from automated activity when forms are submitted. These Google services are governed by Google’s Privacy Policy.

You can review or change your choices at any time by selecting Cookie Preferences . You can also limit or remove cookies through your browser settings. Blocking some cookies may prevent parts of the site or booking flow from working correctly. Google provides a Google Analytics opt-out browser add-on.

Your choices and privacy rights

Marketing email

We send promotional email only after opt-in or when otherwise permitted by law. You can unsubscribe through the link in a promotional email or contact us. Opting out of marketing does not stop reservation, service, safety, or other non-promotional messages.

Privacy requests

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have the right to opt out of certain sales, targeted advertising, sharing, or profiling and to appeal a denial of a privacy request.

To submit a request or appeal, email belen@themoradagroup.com with the subject line “Privacy Request.” Describe your request and the state where you live. We may ask for information reasonably necessary to verify your identity or authority. Authorized agents may make requests where applicable law permits. We will not discriminate against you for exercising an applicable privacy right.

We will respond within the period required by applicable law. Some information may be retained or excluded from a request when permitted or required for security, fraud prevention, transaction records, legal compliance, or legal claims.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining reservation and tax records, resolving disputes, enforcing agreements, and meeting legal, accounting, and insurance requirements. Retention periods vary based on the type of information, the reservation relationship, and applicable obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. The website uses encrypted connections where supported, and payment-card processing is handled by specialized providers. No transmission or storage system is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our website and booking services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from a child under 13. Information about minors included in a reservation should be provided by a parent, guardian, or authorized booking guest only when necessary for the stay.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the request.

Third-party links and policy changes

Our website may link to websites or services we do not control. This Privacy Policy does not govern those third parties, and we encourage you to review their privacy notices.

We may update this Privacy Policy as our services, technologies, or legal obligations change. We will post the revised policy and update the date at the top of the page. If a change materially affects how we use information already collected, we will provide any additional notice or choice required by law.